At Spreadsheet Premiere Store, we aim to provide the highest quality digital spreadsheet finance templates and ensure customer satisfaction. However, we understand that there may be circumstances where you need to request a refund. Please review our refund policy below:

Eligibility for Refunds

Since our products are digital goods, we offer refunds under specific conditions:

1. Technical Issues: If you experience a technical issue with the template that cannot be resolved, you may be eligible for a refund. Please contact our support team for assistance.

2. Download Problems: If you are unable to download the product after purchase, and our support team is unable to assist you, a refund may be issued.

3. Accidental Purchase: If you accidentally purchased the wrong product, please contact us immediately. Refunds for accidental purchases are considered on a case-by-case basis.

Non-Refundable Situations

Refunds are not provided for:

1. Change of Mind: We do not offer refunds if you simply change your mind after purchase.

2. Compatibility Issues: It is the customer’s responsibility to ensure the product is compatible with their software before purchase.

3. Used or Partially Used Products: If you have already used or partially used the digital product, a refund will not be issued.

Requesting a Refund

To request a refund, please follow these steps:

1. Contact Us: Email our support team at support@spreadsheetpremiere.store with your order number, the reason for the refund request, and any relevant details about the issue.

2. Review Process: Our team will review your request and may ask for additional information or evidence to support your claim.

3. Refund Decision: We will notify you of the outcome of your refund request within 5-7 business days. If approved, the refund will be processed, and a credit will be applied to your original method of payment.

Refund Processing Time

If your refund request is approved, please note the following:

1. Processing Time: Refunds are typically processed within 5-7 business days.

2. Bank Processing: It may take additional time for your bank or credit card company to process and post the refund to your account.

Contact Information

For any questions or concerns about our refund policy, please contact our customer support team at support@spreadsheetpremiere.store. We are here to assist you and address any issues you may have.

Thank you for choosing Spreadsheet Premiere Store. We appreciate your business and are committed to ensuring your satisfaction.